Winter Weather Tips to Prevent Frozen Pipes!

Winter weather brings icy winds and dipping temperatures which can do a lot of damage to your home by freezing pipes and leaving you without flowing water.

There are many precautions you can take now to help you avoid the expense and inconvenience of frozen pipes during an extended cold spell.

Before Freezing Weather
1. Disconnect and drain hoses from outside faucets. If your home has a separate shut-off valve for outside faucets (usually located in the basement or crawl space) then use it to shut the water off to your outside faucets. Then go outside and turn on the faucets to drain water from the line. If your home does not have a separate shut-off valve for
outside faucets, then wrap each outside faucet with insulation or newspaper.

2. Insulate pipes or faucets in unheated areas such as the garage, crawl space, or attic. Check with your local home improvement store for which materials to use to insulate your pipes.

3. Show household members how to turn off water to the house in case of emergencies. The main shut-off valve is often located near the water heater or the washing machine. If a pipe bursts anywhere in the house – kitchen, bath, basement, or crawl space – this valve turns it off.

4. Turn off and drain irrigation systems and backflow devices. Wrap backflow devices with insulating material.

5. Cover foundation vents with foam blocks, thickly folded newspaper, or cardboard.

During Freezing Weather
1. Leave the heat on at least 55 degrees and open cupboard doors under sinks, especially where plumbing is in outside walls, to let interior heat warm the pipes.

2. Temporarily, keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.

3. If you are away for any length of time, you may consider shutting off your home’s water to reduce the chances of frozen or broken pipes. Contact your water provider for more information on how to do this.

4. Have your plumber and water provider’s telephone number handy. During an extended cold spell, your pipes might freeze despite the best precautions.

If Your Pipes Freeze
1. Determine which pipe(s) are frozen. If some faucets work but others don’t, that means pipes inside your home are likely frozen. If none of your faucets work, there may be a problem at the street – contact your water provider.

2. Find the frozen pipe(s) and attempt to thaw them with a hair dryer using a low setting. Wave the hair dryer back and forth along the frozen area. NEVER thaw a frozen pipe with an open flame.

3. Shut off water and power (or gas) to the water heater if you have a leak or a broken pipe. Contact your water provider if you are unable to find the shut-off valve or the valve doesn’t work. Check with a plumber or home improvement store for leak repair supplies and information.

My Utility Connect Application Coming Soon!

As you may know, we provide water services for residents living in your community, which is why I’m reaching out to you directly to inform you about a new online portal and mobile application that will be available in February 2019!

Our application, MyUtilityConnect, provides customers an easier way to manage their utility account and obtain account information anytime, anywhere. Some of the features available in the mobile application include:

  • Mobile bill payments, reminders on upcoming due date, and flexible payment options
  • Visibility on monthly usage; identify areas where you can conserve and compare your usage to previous time periods
  • Real-time notifications when unexpected leaks and outages occur
  • A faster and easier way to connect with customer support

We’re very excited to give our customers the ability to better monitor their utility account. We also want to make sure our customers are aware this tool is available. To learn more about this application click on this link for a quick video on what and how this will work!

https://www.myutility.us/CarolinaWaterServiceNC/app/

Work At Well #1 in Progress

Belvedere Community – work has started at Well #1 and will continue as weather permits. Anticipate additional traffic in the area. There may be some noise associated with construction as well. Construction is located near Belvedere Court.
belvedere tank projet
Thank you for your patience as this work progresses.

If you have any questions, please send us a message and we will answer them as quickly as possible.

Carolina Water Service, Inc. of North Carolina.

Boil Water Advisory RESCINDED 1/8/2019

Belvedere – Please be advised that the previously issued Boil Advisory has been rescinded.
 
It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation)
 
Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Belvedere Update for 1/7/2019

Belvedere- the water main that was broken by the electric provider’s contractor was repaired within FOUR hours of the break no Saturday.

Our Lead Operator, Greg Spillman and his team worked very hard to get the water main fixed!

Greg Spillman with truck
The tests that are required by the State of North Carolina are currently at the testing facility, which was closed over the weekend.

The water is safe to use but we still recommend BOILING the water for personal consumption.

The results should be back tomorrow!

Thank you for your patience while we work to correct this issue.

1/5/2019 Main Break in Belvedere

Belvedere Community – a contractor has hit a water main and we are currently repairing the line. You are all under a boil water advisory while we work on this issue. Thank you for those who messaged me on Facebook to let me know.
Once I have more information, I will post it on Facebook.

12/28/2018 Boil Water Advisory – RESCINDED for Belvedere Community

This is a courtesy notification from Carolina Water Service Inc of North Carolina your local water provider for the Belvedere subdivision.

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation)

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

We apologize for any inconvenience this may cause and appreciate your patience.

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

12/27/2018 Water Main Break and Boil Water Advisory

This is a courtesy notification  from Carolina Water Service Inc of North Carolina, your local water provider for the Belvedere Subdivision at 1-800-525-7990.

Customers may experience periods of low pressure and/or outages in the distribution system due to an emergency repair in your area.  Repairs are expected to take a few hours to complete barring no complications.  Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system. 

No problem has been detected in the water; however, as a precautionary measure, when water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.

This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990, once again that number is 1-800-525-7990.

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Boil Water Advisory has been RESCINDED for 12/17/2018

Belvedere – Please be advised that the previously issued Boil Advisory has been rescinded for all the addresses at the end of this post that were the only customers impacted!
 
It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation)
 
Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.
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Upcoming work in the Belvedere Community December 19th

This is a courtesy notification from Carolina Water Service Inc of North Carolina, your local water provider for the Belvedere Subdivision. Customers will experience water outages in the distribution system due to a new water line tie in, in your area, December 19th, 2018. (impacted addresses at the end of this notification)

Work should begin at approximately 9 am with completion expected by approximately 4 pm, barring any complications.  Periods of no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

No problem has been detected in the water; however, as a precautionary measure, when water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation). As an alternative, bottled water may be used.  The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.   This office is strongly urging the water consumers to conserve water whenever possible.  Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.  We apologize for any inconvenience this may cause and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

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104 HEATHER CT

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