Voice reaches and how you can help us!

Our success in reaching our water and wastewater customers depends on the customer not blocking our telephone number. If you block our number on caller I.D., then any notices for service issues will not be delivered.

If you are not sure you are receiving a voice reach, contact our Customer Service Department using the following information to update your phone number.

Phone: (800) 525-7990
Fax: (866) 842-8348
Email: customerservice@carolinawaterservicenc.com
Hours: 8:00am – 5:00pm Eastern
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.

Thank you for helping us help you!

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