As promised, we are providing to you an update from our Wednesday, August 16, 2017, meeting in Hampstead, and our follow-up letter dated November 16, 2017.
First, several of you expressed concern about “discolored water.” The good news is that shortly after our meeting, we identified the root cause of the “discolored water”—sand from Well No. 2 was being brought up to the surface and pushed into the distribution system. We continue to flush the system to prevent any sediment from creating “discolored water.” Also, we installed new gravel pack screens at Well No. 2. We will continue to monitor the performance of Well No. 2.
Second, regarding your request that we identify and resolve the “hard water” concerns, we have committed to installing appropriate treatment systems at Well Nos. 1 & 2. On August 17, 2017, we requested that one of our engineering firms provide quotes to install the treatment systems. Currently, the water treatment (softening) system is in the engineering and design stage. We expect to submit to the North Carolina Department of Environmental Quality plans for the permitting of the treatment system in the next 30 days.
Finally, our social media program continues to accelerate and expand. The social media page for the Belvedere Plantation community is at https://carolinawaterservnc.wordpress.com. Also, you can follow us on Twitter at @CarolinaWaterNC.
If you have any questions, please contact Deb Clark, Communications Coordinator, at (704) 525-1620 or, via e-mail, at email@example.com.
We are proud to serve Belvedere Plantation. We will continue to serve you—our customers—with excellence.
Carolina Water Service, Inc. of North Carolina